DO I HAVE TO PAY THE FEE UP FRONT?
Yes
IS THE FEE REFUNDABLE?
In general, the fee is non-refundable. However, in cases of extenuating circumstances (loss of a patient, you and the patient move outside the service territory of the clinic, the patient is sold) Sullivan Equine Veterinary Service will apply a credit to your account in the amount of the plan fee, minus the full-price cost of the services provided at the first visit.
CAN I TRANSFER THE PROGRAM TO ANOTHER HORSE?
The program is specific to the horse it is invoiced to and is not transferable. In some circumstances part of the fee may be credited to your account or refunded. See 'Is the fee refundable?'
I DO NOT THINK MY HORSE WILL NEED EVERYTHING INCLUDED IN THE PROGRAM. DO I GET A REFUND FOR SERVICES I DO NOT WANT?
The components of the program have been chosen to provide the best standard of care for most of our patients. Refunds or credits are not offered for services that are not invoiced.
I FORGOT TO SCHEDULE MY SECOND VISIT AND MY HORSE'S PROGRAM HAS EXPIRED. CAN I EXTEND THE PROGRAM LENTGH?
The program is only in effect for one year from the invoice date. Special care will be taken to ensure that we contact you by email and telephone to let you know when it is time to schedule your patient's second visit. You are welcome and encouraged to schedule your horse's second visit at the time of the first visit.
MY ACCOUNT HAS AN OVERDUE BALANCE. CAN I STILL GET THE SECOND VISIT?
Your account mush be current to receive the second visit at a discount. If your account is overdue, SEVS reserves the right to terminate the program, re-invoice the services already provided at full price, and credit the remainder to your account.
